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Privacy Policy

NONO CLUB KL Last updated: 21 September 2026

1. Introduction

This Privacy Policy explains how NONO Club Kuala Lumpur ("NONO Club," "we," "us," or "our") collects, uses, discloses, and protects personal data when you visit our website at nonodance.club (the "Site"), attend our venue, purchase merchandise, book or attend our events, or otherwise interact with us.

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We are committed to handling your personal data in accordance with the Malaysian Personal Data Protection Act 2010 ("PDPA"). By using the Site or our venue, you acknowledge that you have read and understood this Policy.

2. Who We Are

NONO Club is operated by [NONO STUDIO SDN BHD], trading as NONO Club Kuala Lumpur.

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Registered / operating address: E-1-12, E-1-13, E-1-14 & E-1-14A, Electric Boulevard, TREC, 50400 Kuala Lumpur, Malaysia

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Contact: +6011-1198 1919 (WhatsApp)

3. Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Contact details — name, phone number, email address, and message content, when you contact us via WhatsApp, the Site, or in person.

  • Order and payment information — name, delivery address, phone number, email, and order history when you purchase merchandise through our online shop. Payment card details are collected and processed directly by our third-party payment processor; we do not store full card numbers.

  • Event and ticketing information — name, contact details, and any information provided when booking entry to an event, including data associated with QR-code entry passes.

  • Venue CCTV footage — closed-circuit television recordings of individuals on our premises, collected for safety and security purposes (see Section 9).

  • Technical and usage data — IP address, browser type, device information, pages visited, and similar data collected automatically through cookies and similar technologies (see Section 7).

  • Social media interactions — information you provide when you follow, message, tag, or engage with us on Instagram, Facebook, Douyin, or Xiaohongshu (RED).

  • Marketing preferences — your contact details, if you opt in to receive promotional messages from us via WhatsApp, email, or social media.

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We do not knowingly collect sensitive personal data (such as health or religious information) unless you voluntarily provide it to us, and we do not intentionally collect personal data from individuals under the age of 18.

4. How We Use Your Personal Data

We use personal data to:

  • process and fulfil merchandise orders, including delivery and after-sales support;

  • process event bookings and manage entry, including QR-code verification at the door;

  • respond to enquiries sent via WhatsApp or the Site;

  • send you marketing communications about events, promotions, and merchandise, where you have consented to receive them;

  • maintain the safety and security of our venue, staff, and patrons, including through CCTV monitoring;

  • operate, maintain, and improve the Site, including through analytics and advertising cookies;

  • comply with our legal obligations, including those relating to licensed premises; and

  • investigate and respond to complaints, disputes, or suspected unlawful activity.

5. Legal Basis for Processing

We process your personal data on the basis of: your consent (for example, marketing communications); the necessity of processing to perform a contract with you (for example, fulfilling an order or event booking); and our legitimate interests (for example, venue security via CCTV, and preventing fraud), balanced against your rights.

6. Cookies and Tracking Technologies

The Site uses cookies and similar technologies, including those provided by our website platform (Wix), analytics tools, and advertising platforms such as Meta (Facebook/Instagram) Pixel, which may be used to measure the performance of our advertising and to show you relevant ads on other platforms. You can control or disable cookies through your browser settings, though some features of the Site may not function properly if you do so.

7. Disclosure of Personal Data

We may share personal data with:

  • Service providers who support our operations, including our website and e-commerce platform (Wix), payment processors, and delivery/courier partners for merchandise;

  • Marketing and advertising platforms (such as Meta) for the purpose of running and measuring advertising campaigns, where you have not objected to such use;

  • Our marketing agency (VOXLAB), which manages this Site and our digital advertising on our behalf, acting under our instructions;

  • Law enforcement or regulatory authorities, where required by law or necessary to protect the safety of our staff and patrons; and

  • Professional advisers, such as lawyers or auditors, where necessary.

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We do not sell your personal data to third parties.

8. CCTV at Our Venue

For the safety of our staff, patrons, and property, our venue is monitored by CCTV. Footage may be reviewed in connection with security incidents, disputes, or as required by law enforcement, and is retained only for as long as reasonably necessary for these purposes before being securely deleted.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law (including tax and licensing record-keeping obligations), after which it is securely deleted or anonymised.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights Under the PDPA

Subject to the PDPA, you have the right to:

  • request access to the personal data we hold about you;

  • request correction of inaccurate or incomplete personal data;

  • withdraw your consent to the processing of your personal data, including opting out of marketing communications at any time; and

  • limit the processing of your personal data for marketing purposes.

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To exercise these rights, contact us using the details in Section 15. We may require proof of identity before acting on your request, and certain requests may be subject to a nominal processing fee as permitted under the PDPA.

12. Age Restriction

NONO Club is a licensed nightlife venue. Entry and services described in this Policy, including the purchase of alcohol, are restricted to individuals who meet the minimum legal age applicable to licensed premises in Malaysia. We do not knowingly collect personal data from individuals under 21 years of age.

13. Third-Party Links

The Site and our social media pages may contain links to third-party platforms, including Instagram, Facebook, Douyin, Xiaohongshu, and WhatsApp. This Policy does not apply to those third-party platforms, and we encourage you to review their respective privacy policies.

14. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of the Site or our services after changes take effect constitutes acceptance of the revised Policy.
15. Contact Us

If you have questions, requests, or complaints about how we handle your personal data, please contact us at:

NONO Club Kuala Lumpur
E-1-12, E-1-13, E-1-14 & E-1-14A, Electric Boulevard, TREC, 50400 Kuala Lumpur
WhatsApp: +6011-1198 1919

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